Leader of Organisation

• I clarify and redefine the problems and opportunities I face
• I take an analytical approach to assess situations from multiple perspectives
• I can break problems into component parts and develop options
• I identify and assess any contributing factors and biases when problem solving or decision making.
• I take a creative and innovate approach to the problems I face
• I analyse decision paths and take decisive action

 – I am motivated and passionate about working and achieving higher results by:                                                                                                                 

• Planning and managing my time
• Prioritising my most important work
• Managing interruptions
• Setting clear personal and professional goals 
• Aligning work goals with the wider team or organisation’s goals.
• Taking action every day to further my goals
• Managing information effectively

• I can define individual outcome-focused SMART goals that clearly map to team and organisational goals
• I create true accountability through clear priorities and a focus on results
• I leverage technology to effectively manage communication and create meaningful touchpoints 
• I provide regular coaching and support
• I acknowledge individual and team success
• I deliver informal and formal feedback
• I deliver frequent and effective feedback

• I clearly define the purpose and roles for external team members/volunteers
• I ensure clear management / reporting lines are in place
• I have an effective planning and tracking system to assign work projects
• I ensure appropriate policies, procedures, training and supports are in place
• I provide regular, clear communication with extended team members
• I understand and can apply the appropriate legislation covering volunteers

• I can make sense of a complex system in the wider political, social, economic and environmental context, by exploring the relationships, boundaries and perspectives in a system.
• I use a holistic approach to investigate factors and interactions that could contribute to possible outcomes
• I can approach otherwise unmanageable problems by providing a unique and different perspective (seeing all parts, and their interconnections).

• I can develop a clear and comprehensive strategic plan with reasonable time horizon to allow for current and future planning
• I use strategic planning to set priorities, focus energy and resources, strengthen operations and ensure that employees and other stakeholders are working toward common goals
• I work collaboratively with my teams to establish agreement around intended outcomes/results, and assess and adjust the organisation’s plans
• I can use the strategic plan to develop a clear operational plan
• I manage and assess performance to plan

• I can personally respond to, manage and recover from unforeseen events and crises
• I can lead others through crises with clarity and confidence
• I have a crisis management plan in place that is understood and ready to implement in case of crisis
• I recognise the pertinent risks (strategic and operational) that we face as an organisation
• I can assess risk and take mitigating action to counter risks that could cause harm to the business. 
• I ensure we have an up-to-date Risk Register in place outlining all current and potential risks for the organisation along with mitigation strategies
• Risks are actively reviewed and prioritised by board and executive on a regular basis

• I lead the organisation in compliance with Code of Governance and all relevant regulatory requirements
• I ensure that there is appropriate governance structures (such as board of Directors) in place with skills, experience and training required to govern effectively
• I ensure that there are adequate systems and processes are in place to enable the organisation to achieve its charitable objectives with integrity and is managed in an effective, efficient, accountable and transparent way
• I take an active role in ensuring there is a strong, effective relationship between board and executive.

• I know how to develop funding and fundraising plans that align with overall strategic plan
• I ensure fundraising campaigns comply with accepted fundraising practices                                                          
• I proactively manage funder relationships; modelling integrity, transparency and commitment
• I can measure and demonstrate the effectiveness of fundraising initiatives
• I build authentic relationships and strong networks.
• I can communicate with impact and tell compelling stories. 

• I ensure the organisation safeguards and uses financial resources effectively and economically
• I make informed financial decisions using analytics
• I carry out or oversee accounting, financial reporting, treasury management, cost management, financial planning, budgets, tax and compliance.
• I oversee my team/s to ensure they act in compliance with best practice at all times

• I ensure there are effective legal, administrative and financial systems in place for all employees
• I lead clear hiring and performance management processes
• I ensure we have clearly defined roles and responsibilities, ensuring the right people are in the right roles.
• I oversee fair and performance based compensation. 
• I ensure we identify and promote training and development opportunities for the entire organisation.                                                              
• I ensure we provide easy access to information for employees. 
• I oversee my team/s to ensure they act in compliance with best practice at all times                                                                

• I ensure that the organisation has a clear digital strategy in place that is fit for purpose and future focused
• Our current technology systems enable the organisation to work and communicate effectively together
• I ensure that all users are fully trained in relevant systems and know how to get the most out of them
• I ensure our systems are integrated together allowing access to up-to-date information
• Our systems include finance, HR, CRM, email, document management, remote working and other relevant systems.

• I ensure we follow a structured a process for assessing the impact of service provision
• I consider all stakeholders that are impacted
• I guide development and improvement of services based on impact assessment 
• I drive impact assessment implications at all levels of decision-making, from policies to specific projects.

• I establish purpose and direction for the group
• I create an open, inclusive and psychologically safe environment 
• I ask clear, concise and open questions and actively listen
• I encourage creative thinking, idea generation and collaboration
• I can manage time, goals, energy and focus amongst a group. 

• I encourage participation in dialogue through active listening, self-awareness and tolerance
• I establish trust through openness, transparency and willingness to share knowledge
• I positively motivate and guide others.
• I persuade and engage others to build buy-in. 
• I communicate plans and strategies with a high level of clarity.

• I can clearly convey and adapt ideas and concepts so that they are heard and understood by a diverse audience
• I engage in active listening
• I can articulate complex ideas both verbally and in writing
• I develop and deliver clear and compelling presentations and reports that engage an audience
• I connect with and deliver my message with impact.
• I can effectively and confidently communicate in public and through relevant media
• I am proficient in communicating using social media channels 
• I can communicate effectively in a crisis or in conflict situations

• I can leverage partnerships effectively to extend our organisational capacity and impact to achieve our vision more effectively
• I set out a clear exchange of purpose, expectations and parameters for partnerships
• I consider key partners as part of our team.
• I manage partnerships with honesty and transparency
• I actively network with relevant organisations and leaders

• I have a high level of self awareness of my own needs, strengths, values, and drivers. 
• I recognise and understand my own emotions and how they influence me and those around me.
• I can manage and control my emotions in an effective way so that I engage with others calmly, sensitively, compassionately, and proactively.
• I understand how other peoples emotions affect their behaviours and use that understanding to achieve better outcomes for all

• I understand the process of change – for individuals, for teams and for organisations 
• I know how to guide teams through transitions
• I can deliver strategies for effecting and controlling change, and helping people to adapt to change.
• I react to and manage change successfully and routinely.
• I remain flexible and agile in the face of change.

• I know how to guide and improve the performance of others and the organisation by adopting a coaching style and promoting a coaching culture. 
• I facilitate skill development by providing clear and specific behaviour related feedback at all organisational levels.
• I elicit level-appropriate suggestions for improvement in a way that builds confidence and self-esteem.
• I actively cultivate a coaching style through effective listening, asking questions and encouraging independent thinking

• I can clearly connect our organisational purpose and objectives to team goals.
• I create a motivating environment through trust, openness and a solution focus
• I demonstrate and model drive, and commitment to the team and the organisation         
• I encourage deep engagement across the team through open communication, collaboration and mutual goals                                         
• I am committed to an open and reciprocal feedback process
• I have regular and consistent check ins with team members.     
• I can manage conflict effectively                              

•  I engage in a continuous process of communication with direct reports and teams in support of achieving the strategic objectives of the organisation and optimum performance
• I am able to observe measurable patterns of skills, behaviours, abilities, and successes. 
• I deliver frequent and effective feedback, both informally and formally
• I clearly communicate purpose and objectives.
• I can identify skills gaps and plan how to address them.
• I ensure team members have appropriate development opportunities.    

• I speak with clarity and eloquence on behalf of or in support of the organisation
• I can clearly articulate arguments for a specific cause or issue
• I bring about change through influence, building support and raising awareness.
• I comply with any lobbying or other relevant regulations

• I actively strive to create a culture of diversity and inclusion that engenders mutual respect, support and a sense of unity. 
• I can clearly articulate what being culturally sensitive and inclusive means for my team
• I know how to interact and communicate effectively in cross-cultural situations.
• I build authentic relationships that recognise and leverage difference
• I encourage diversity of thought and proactively guard against the influence of unconscious biases and steretypes. 
• I regularly elicit feedback and encourage dialogue on continuous improvement

• I promote an agile and flexible operating environment and culture throughout the organisation
• I ensure we create a psychologically safe environment for our people
• I understand, value and embrace different value sets, purposes and strengths within the organisation.                                                               
• I develop consistent support systems across the organisation. 
• I ensure we offer wellness and other supportive programmes such as Employee Assistance Programmes (EAPs)