Leadership Schools

School 1

Leader of Self

Understand your own qualities and personal leadership skills.

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School 2

Leader of Teams

Understand teams and help team members to flourish.

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School 3

Leader of Organisation

Understand organisations and create an inspiring culture.

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School 4

Leader in the Sector

Understand and influence the Irish nonprofit sector.

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Supporting
Nonprofit Leaders

The Leadership Academy is where leaders from Irish charities, community organisations and social enterprises come together to learn from and inspire each other. Start your journey today be taking a Self-Assessment under one of our four leadership schools, and reflect on your current skills and strengths.

Leadership Library
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Books & Publications

How To Build A Strong Customer Service Culture

Books & Publications

How To Build A Strong Customer Service Culture

Forbes

Competencies

Service Ethos

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Tags

Communication Leadership Tips Project Management Self-Efficacy

In this Forbes article, are seven tips that can help an organisation elevate their customer experiences and advance their customer service teams.

The tips that are discussed are:

1. Know your value proposition.
2. Clearly define what great customer experience means.
3. Be comfortable with what it means for your company.
4. Set a basic principle to guide your customer service team.
5. Set goals based on your unique vision and customer service principles.
6. Support and advocate for your employees.
7. Build connections between your team and your customers.